PRIVACY POLICY for www.proctorsnpk.com

Privacy Policy – PROCTORS
(Updated October 2026)
1. Introduction
Willett and Son (Bristol) LTD trading as PROCTORS is committed to protecting your privacy and handling your personal information responsibly.
The Privacy Policy explains how we collect, use, store and protect your personal information when you
- Visit the website
- Purchase products from us
- Contact us via email, telephone or through our website
- Subscribe to marketing communications
- Interact with our services
Personal data is processed in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and other applicable privacy legislation.
2. Data Controller
The data controller responsible for your personal information is:
Willett & Son (Bristol) Limited trading as PROCTORS
Phoenix House
51 Queen Square
Bristol
BS1 4LJ
Email-  info@proctorsnpk.com
3. Information we Collect
3.1 Information you Provide
We may collect personal information including
- Full name
- Billing address
- Delivery address
- Telephone number
- Account information
- Marketing Preferences
- Correspondence and communication
- Information submitted through website forms

3.2 Order Information
When you place and order, we collect
- Products Purchased
- Order value
- Order history
- Delivery information
- Payment confirmation information
3.3 Information Automatically Collected.
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Referring website information
- Pages viewed and time spent on pages

4. How we use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Delivering products and services
- Managing customer accounts
- Providing customer support
- Responding to enquiries
- Improving our website and services
- Preventing fraud and ensuring website security
- Maintaining business records
- Complying with legal obligations
- Sending marketing communications were permitted by law

5. Lawful Basis for Processing
Under UK GDPR we rely on the following lawful bases:
Contract
Where processing is necessary to fulfil orders and provide products or services requested by you.
Legal Obligation
Where processing is required to comply with legal obligations including tax, accounting and fraud prevention requirements.

Legitimate Interests
Where processing is necessary for our legitimate business interests, including:
- Improving our products and services
- Website administration
- Customer service
- Fraud prevention
- Business management
Consent
Where required by law, we will seek your consent before:
- Sending certain marketing communications
- Placing non-essential cookies on your device
You may withdraw your consent at any time.

6. Marketing Communications
If you choose to receive marketing communications from us, we may send information regarding:
- Products
- Promotions
- Offers
- New services
- Company updates
You can unsubscribe from marketing communications at any time by:
- Contacting us directly
- Clicking unsubscribe through an email link
We do not sell, rent or trade customer personal information to third parties for marketing purposes.
7. Sharing Your Information
We may share personal information with:
- Payment providers
- Delivery and courier companies
- Website hosting providers
- Professional advisors
- Regulators, courts or law enforcement agencies where legally required.
We require all third-party service providers to process personal information securely and in accordance with applicable data protection laws.

8. Stripe Payments
Payments made through our website are processed securely by Stripe
When processing payments, certain personal information may be shared with Stripe for:
- Payment processing
- Fraud prevention
- Identity verification
- Regulatory compliance
Proctors does not store complete payment card details on its own servers.
Please review Stripes own Privacy Policy for further information regarding its processing activities.
9. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected.
Typical retention periods include
- Customer orders and accounting records: up to 6 years following the end of the relevant financial year
- Customer enquiries: up to 3 years
- Marketing consent records: until consent is withdrawn
- Website analytics information: according to applicable retention settings
Where required, we may retain information for longer periods to comply with legal obligations or resolve disputes.

10. International Transfers
Some of our service providers may process personal information outside of the UK.
Where personal information is transferred internationally, we will ensure appropriate safeguards are in place to protect that information in accordance with UK DGPR requirements.
11. Cookies
Our website uses cookies and similar technologies to improve functionality and user experience.
Cookies may include:
Essential Cookies required for:
- Shopping basket functionality
- Account login functionality
- Security and fraud prevention

12. Security
We take appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Destruction
- Alteration
- Disclosure
These measures include secure hosting, encryption technologies and access controls.
However, no method of transmission over the internet can be guaranteed to be completely secure.
13. Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information in certain circumstances
- Request restriction of processing
- Object to processing
- Request transfer of your information to another provider
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the contact details in this policy.
14. Third-Party Websites
- Our website may contain links to third-party websites.
- We are not responsible for the privacy practices, content or policies of external websites and encourage users to review the privacy policies of those websites before providing personal information.

15. Changes to the Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations or website functionality.
Any updates will be published on this page and will be effective immediately.
Contact information
Proctors
51, Queen Square, Bristol, BS1 4LJ
 info@proctorsnpk.com
01173 111 217